Privacy Policy
Effective date: September 6, 2026 Business: Greenwich Heating & Cooling, LLC (Greenwich HVAC) Website: https://greenwichhvac.net Contact: office@greenwichhvac.net · Call or Text 203-531-7511
Who we are
Greenwich Heating & Cooling, LLC is a licensed Connecticut HVAC contractor serving Greenwich and nearby neighborhoods. This Privacy Policy explains what information we collect on greenwichhvac.net and how we use it.
Information we collect
Information you send us
When you use our contact form or email or call us, you may provide:
- Name
- Email address
- Phone number
- Type of service requested
- Message details about your home or HVAC system
We use that information to respond to your request, schedule service, and follow up about your job.
Information collected automatically
Like most websites, our site and hosting environment may collect standard technical data when you visit, such as:
- IP address
- Browser type and device information
- Pages visited and approximate time on site
- Referring website
We use this for site security, performance, and basic understanding of how the site is used. We do not use it to build marketing profiles about individual visitors.
How we use your information
We use personal information to:
- Answer questions and provide HVAC estimates or service
- Schedule appointments and communicate about jobs
- Improve the website and protect it from spam or abuse
- Meet legal or insurance requirements when needed
We do not sell your personal information.
Who we share information with
We may share information only as needed to run the business, for example:
- Service providers who host the website, send email, or help with spam protection
- Technicians or office staff involved in your service request
- Legal or safety situations if required by law or to protect people or property
We do not rent or sell contact-form submissions to third-party marketers.
Forms, spam protection, and cookies
Our contact form may use anti-spam tools (such as a honeypot and, when enabled, Cloudflare Turnstile). Those tools process technical information to block bots.
The site may set cookies or similar storage needed for WordPress, security, or performance. You can control cookies in your browser settings.
How long we keep information
We keep contact and job-related information as long as needed to serve you and keep normal business records, then delete or archive it when it is no longer needed, unless a longer period is required by law.
Your choices
You can ask us to:
- Correct contact information we have about you
- Delete a contact-form inquiry when it is no longer needed for an active job or required record
- Stop routine follow-up messages unrelated to an open service request
Email office@greenwichhvac.net or Call or Text 203-531-7511.
SMS / text messaging
If you opt in to text messages from Greenwich HVAC, we use your mobile number to send customer-care messages about scheduling, appointments, job or quote status, support replies, and related service follow-ups. We do not sell or share mobile opt-in information or consent with third parties or affiliates for their marketing or promotional purposes. Message frequency varies and is typically a few messages per active service request (generally fewer than 10 messages per month unless you have an open job). Message and data rates may apply. Reply HELP for help, STOP to cancel. For more details see our SMS Terms: https://greenwichhvac.net/sms-terms/
Children
This website is for adult homeowners and property managers. We do not knowingly collect personal information from children under 13.
External links
Our site may link to other websites (for example government or manufacturer resources). Their privacy practices are their own.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above will change when we do. Continued use of the site after an update means you accept the revised policy.
Contact us
Questions about this Privacy Policy:
Greenwich Heating & Cooling, LLC Email: office@greenwichhvac.net Call or Text: 203-531-7511 Website: https://greenwichhvac.net/contact/